All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Some items are subject to availability and may incur a longer wait, if this is the case you will be contacted to discuss if you wish to carry on with the order
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
20kg + £40
Items will go by either Royal mail or courier depending on the weight of the parcel, this will be confirmed in your dispatch email.
Free local delivery is available for orders within the PL27 postcode.
PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, TR7, TR8, TR9 will occur a £10 charge
PL13, PL14, PL15, PL22, PL23, PL24, PL25, PL26, TR1, TR2, TR3, TR4, TR5, TR6 will occur a £20 charge
Any other postcodes please contact us for a quote.
Deliveries are made from 10am till 3pm, Monday till Thursday.
We will contact you with the contact details given at checkout to arrange delivery.
You can skip the shipping fees with free local pickup from our store.
10 Kestle Quarry Business Park, Sladesbridge, PL27 6JB
Our in-store pickup hours are 10-3 on Monday- Saturday.
Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.